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FAQ

When will my package arrive?
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Domestic shipping (Germany) is finished within 3 to 4 days. For delivering abroad we need between 5 to 10 days.

How do I cancel an order?
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We ship your orders at the day they were made in order to be delivered to you in a timely manner. Please send us an email right away if you change your mind and would like to cancel the order.

* Shipping charges, customs fees, or taxes are not eligible for refund.

Do you ship internationally?
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Yes, we do. During your checkout you will see if your destination is covered by Naturaw. Please contact us if you need any specific delivery request. We are here for you.

Can I contact you over the phone?
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We are trying to do our best to reply to your emails as soon as possible. Please have in mind that at Naturaw we are a handful of people trying to take the best out of the products and to deliver the high quality ritual you deserve. It is our promise to answer your messages with priority and we are sorry for any delays. Be sure that we care. 

Are Naturaw products entirely vegan?
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Yes! Our products are formulated as "raw" as possible, coming only from plant origin. We do not include animal-derived ingredients nor animal-related such as beeswax, honey and dairy. We love them as our friends and we will never treat them like anything else.

Are your products organic?
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Our products are 99% organic. You can see all ingredients that are certified organic marked in every product's ingredients section. The only one that is not is the Vitamin E (Tocopherol). All ingredients have the best qualities which we always specifically require when choosing them. We never use ingredients we are not entirely sure of.

How to handle the packaging sustainably?
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Thank you for asking!
First (and best) option is to reuse the bottles and jars up to your wish after cleaning them thoroughly. They are reusable and you can find numerous ways to use them. Check our blog on this.
Second, you can always separate the glass from the top pipette or lid and recycle them in the relevant bins.
The box is entirely recyclable and biodegradable so you can again reuse it for tiny objects and keep your flowery box or recycle it in the paper bin.

The dark bottles and jars do not let me see how much is left...
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The purpose of the dark bottles is exactly the reason why you cant look in! The violet Egyptian glass is the one that preserves your skincare in the best way. The containers have a UV filter and act as a natural barrier to protect ingredients from decaying and losing their amazing qualities. If you want to see how much is left bring the bottle to the window or other bright light and you will be able to see the content volume and be ready to reorder on time if needed!

New to natural and clean beauty?
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Your body will thank you after you make the right choice switching to clean skincare rituals.
In case you do not know how to use the products, please check each product page and read thoroughly the "Ritual" section. It is not hard, you just need get the habit of taking more time for your outer and inner self and to connect with nature even if you live in the busiest city.

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